RETURN POLICY
FULL PRICE ORDERS
We want you to be completely satisfied with your order. If you change your mind for any reason you can simply return your item(s).
Returns will need to be shipped to our Jakarta warehouse.
Our return policy is valid for 30 days, unfortunately if 30 have passed since you’ve received your purchase we are unable to offer you a store-credit or exchange.
RETURNS
We will provide you with the full address when we allocate your Returns Authorization number.
Item/s must be returned within 30 days of receiving your purchase together with original proof of purchase. Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
Damaged returns and returns sent back without prior authorization will be returned to sender. Gift Cards may not be returned. Items purchased on sale will not be accepted for a return, exchange or store credit. Store-credit do not expire and can be used toward anything on our site.
Please note that original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. Filmonkish takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Filmonkish.
If you have received a faulty item please email us to arrange a prepaid return postage label. We will replace the faulty item if stock is available or refund upon return.
By placing an order you are acknowledging and accepting all the international shipping terms. Please email our customer services if you need any assistance